Achievements 2025
The following IBK Top 10 News is a selection of 10 of the most important initiatives that IBK's executive officers and employees participated in during the year 2025.
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Expanding of "R-Dae-ri," a Robotic Assistant, Across All Branches
April 2025
IBK expanded the operation of R-Dae-ri, an RPA (Robotic Process Automation)-based robotic assistant, across all branches. The system automates repetitive tasks and improves operational efficiency at the branch level by automating branch-related tasks such as scheduling loan consultations, managing schedules for loans, deposits, and foreign exchange transactions, providing updates on deposits and payments for retirement pension accounts, and enabling the batch printing of branch closing materials.
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Selected as Preferred Negotiating Party for the Third Term of the Nara Sarang Card Program
April 2025
IBK was selected as the preferred negotiating party for the third term of the Nara Sarang Card program, following its participation in the second term. By continuing to operate this dedicated debit card program for military personnel—used by approximately 200,000 military personnel each year—IBK has strengthened its financial partnership with members of the armed forces while further expanding its young customer base.
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Selected as the Second Treasury Bank for Bucheon City
July 2025
IBK was selected as the second treasury bank for Bucheon City in Gyeonggi Province, jointly managing the city’s budget and funds through 2029. Securing this new designation amid intense competition further strengthened IBK’s role in regional finance, built on long-standing trust with the local community.
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Establishment of the Generative AI Platform, "IBK GenAI"
August 2025
In 2025, IBK established its proprietary generative AI platform, “IBK GenAI,” becoming the first public institution in Korea to develop such a platform. By applying a model dedicated to the internal network, the bank strengthened customer data protection and security while embedding AI across a wide range of banking operations. This initiative has enhanced both the speed and accuracy of banking operations and promoted innovation in the way work is performed.
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Hosting of the 2025 IBK Concert & IBK Festival
October 2025
Marking its 12th session, the 2025 IBK Concert was held in seven cities nationwide, sharing cultural experiences with customers and local communities. In addition, the IBK Festival was held at Nanji Hangang Park in Seoul, featuring performances K-POP artists as well as experience zones for IBK products and services, expanding opportunities for brand engagement.
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Digitalization of Credit Review for SMEs
April 2025
IBK digitalized the entire credit review process for SME loans. Credit review know-how that had previously relied largely on the experience of individual officers was systematically accumulated in the banking sector, was updated to provide more accurate credit assessments while enhancing the efficiency and consistency of decision-making.
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Completion of the Relocation of IBK Hanam Data Center
June 2025
IBK completed the migration of all IT systems to the IBK Hanam Data Center. Over the course of the 17-month project, all systems were successfully transferred without a single service disruption, establishing a stable operating environment. This relocation laid the foundation for the core infrastructure supporting IBK's digital financial services.
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Opening of the IBK History Hall "IE UM"
August 2025
To commemorate its 64th anniversary, IBK opened “IE:UM2,” the IBK History Hall. The space presents IBK’s journey over the past six decades along with its vision for the future. Organized around the themes of history, innovation, and vision, the hall allows visitors to explore the bank’s identity and philosophy. It also serves as a platform where customers and employees can share IBK’s values and growth.
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Comprehensive Renewal of i-ONE Bank (Retail Banking)
September 2025
IBK comprehensively redesigned “i-ONE Bank (Retail Banking),” its mobile banking app for individual customers. To strengthen its role as a financial platform, the app expanded functions such as account inquiry for other banks and subscription to financial products. It also introduced features including simple remittance, biometricauthenticated transfers, and sign language consultation services to enhance accessibility and convenience. In addition, it upgraded the integration between banking and securities services and newly launched “i- Bom”—a platform tailored to support children’s growth, further enhancing the overall customer experience.
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Launch of the "Desirable Workplace Culture" Campaign
January - December 2025
Reflecting the results of an organizational culture assessment, IBK launched the “Desirable Workplace Culture” campaign. Manuals on leadership respect and follower etiquette were introduced, and monthly initiatives were carried out to promote practical improvements in areas such as interdepartmental collaboration, meeting culture, and work practices. Various forms of content—including card news, webtoons, and web dramas—were also produced to encourage the establishment of a healthy and vibrant organizational culture.