AI and Big Data-Based Customized Financial Innovation
IBK has utilized digital technology to improve the efficiency and accessibility of its financial services. In 2024, the bank introduced an
AI-based consultation system and Big Data analysis to enhance customized financial solutions and improve the loan review and risk management systems.
To enhance its mobile banking services, the bank has optimized the UI/UX to create a more intuitive and convenient financial environment.
The bank has also improved its internal work processes by utilizing the Robotic Process Automation (RPA) technology. In addition, it has applied
a blockchain-based security system to further enhance the reliability of financial transactions, and introduced an AI-based fraud detection system
to improve its capabilities in preventing voice phishing and financial fraud.
That’s not all: IBK has enhanced customer security and convenience by utilizing biometric authentication and digital ID verification technologies, and has further advanced its customized financial and management support services for SMEs through the IBK BOX 2.0 upgrade. As a result, the number of users has increased and the efficiency of business operations has been maximized. Plus, by utilizing AI-based automation systems, the bank has optimized financial transaction and loan review processes. Also, through the expansion of non-face-to-face financial services, the bank has improved financial accessibility for foreign and global customers.
As a result of all these efforts, the number of Digital Finance users exceeded 4.4 million, and MyData service subscribers also surpassed 2.4 million. Notably, IBK’s i-ONE Bank won the National Service Award for five consecutive years and became the first Korean bank to win the Best Financial Mobile App category at the Finovate Awards, demonstrating its Digital Finance competitiveness. In addition, IBK continues its strategic expansion in global Digital Finance: it introduced a non-face-to-face foreign account opening service and participated in the Central Bank Digital Currency (CBDC) usability test. In 2025, IBK will continue to lead the future of finance through AI-based personalized financial services, global digital network expansion, and increased Digital Finance revenue.
